Reading the FAQ Before You Contact Support
Most questions we receive fall into a handful of categories: how to open an account, how deposits clear through bKash, Nagad or Rocket, what to do when a withdrawal is pending, and how to reach the support team. We've organised the answers below to match those patterns. If your question involves live casino tables from Evolution or a crash game like Aviator,
check the lobby section of your account first — those pages carry the clearest product detail. For wallet-specific issues, the answer usually depends on whether your mobile wallet transaction was confirmed at the provider's end before it hit our system. If bKash shows a successful send but your account hasn't updated, the reconciliation step may still be processing. For Nagad or Rocket
transfers, the same check applies. Where an answer here doesn't resolve things, our support team is reachable directly. Access to all features depends on local law and eligible regions in Bangladesh.
- bKash deposit flow
- Nagad transfer check
- Rocket reconciliation
- Live lobby access